Qualtrics XM Response Export Automation

StaffordStafford CaliforniaCommunity Member Qubie ✭

Qualtrics XM Response Export Automation

Has anyone hit the FTP error code: CDAP_FTS_004 when trying to use the Response Export Automation feature?

It feels like I'm missing a setting which could be on the destination server site.

If it's something on my Qualtrics setup, what does the code mean and how do I get the CSV file to uploading into my server account?

Any ideas would be helpful.

Thanks,

Stafford

Answers

  • qjkqjk Community Member Qubie ✭

    I am running into this same error when I am setting up a Qualtrics EX Response Export Automation. I have not come across a solution yet. We already checked our firewall to make sure that isn't blocking files from being saved to our SFTP server space. We even set up a dedicated username/password pair as suggested by Qualtrics, but still get the following email message from Qualtrics when it runs. It would also be nice if Qualtrics provided a way to test these connections without having to wait to do it once at the top of each hour. This is very frustrating when I'm just trying to set up a connection for a Response Export Automation.


    Qualtrics Automation Summary


    Starting job execution at Wed Aug 19 17:00:28 UTC 2020 (ID: TIMER_1597856400000-OC_zOaMdA2JNEglWjH)

    Response Export Task

    Successfully exported 360 responses from SV_7QgCIqITR7pMFXn

    File Export Task

    Failed due to: Unable to fulfill request with the given parameters. (CDAP_FTS_004)

  • afclark82afclark82 London, ONCommunity Member Qubie ✭

    Hi all.

    Don't know if you have figured this out yet, but I worked through a whole bunch of solutions (including whitelisting Qualtrics IP) without success.

    One thing I noticed when looking at the SSH Logs on my linux server, was that the system time did not match network time. I ran NTP settings and everything worked.

    Can't guarantee it will work but an idea.

    Cheers,

    Andrew

  • DanB1DanB1 CT, USACommunity Member Qubie ✭

    I fixed this error on my end by shortening the destination path in the SFTP automation download since the new dedicated user account set up for this is automatically mapped to only the subfolders and does not have permissions to the root directory. Shorten your path and the automation may work.

  • StaffordStafford CaliforniaCommunity Member Qubie ✭

    Thanks for the suggestions as you got me on the right path.

    I had to go back into my Macromedia days of web design.

    My Qualtrics SFTP Settings "Processed Directory" path was at fault.

    The vague error message read: "Failed due to: Unable to fulfill request with the given parameters. (CDAP_FTS_004)".

    I was convinced that my error was "host" or "port" related, but in fact, I had written an absolute destination path that was incorrect. In fact, the shorter relative path correction eliminated the error and the export automation worked as advertised.

    Relative path: ~/htdocs/TestUpLoad

    Case Solved.

    Stafford Cox

    [email protected]

  • DanB1DanB1 CT, USACommunity Member Qubie ✭

    😉 Glad it worked! (I ran into the same cryptic error and figured it out recently.)

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