We are getting reports from testers on the long survey (900+ Qs) - who are starting and completing partial ways - then resuming and losing all of the data that had originally been logged.
Double-checked the settings - the survey is set up in such a way that if the participant left (intentionally or not) the survey before completing it - when he came back, he would have picked up where he left off.
What could be the reason of the issue in this case and how to solve?
Thanks
Survey issue
Userlevel 5
+30
The user may be either returning to the survey using a different browser or device or they could have cookies disabled or browsing in incognito mode.
Per Qualtrics documentation:
Qtip: Because Save and Continue uses cookies to save a respondent’s progress, it will only work as long as your respondent returns to the survey on the same internet browser on the same computer to finish the survey.
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