Recoding values equation

JFTowersJFTowers LithgowCommunity Member Qubie ✭

Recoding values equation

Hi there,

I am looking to recode my current numbered satisfaction question which is set as a NPS scale from 0-10 to a 1-5 scale.

Is there best practice for the equation?

Is it simply the 11 points on the 0-10 scale converted to be divisible by 5 points?

Thank you in advance.

Best Answer

  • TomGTomG Raleigh, NCCommunity Member Wizard ✭✭✭✭✭
    Accepted Answer

    @JFTowers ,

    There is an academic paper on the subject here.

    The author suggests:

    0 = 1, 1-4 = 2, 5 = 3, 6-9 = 4, 10 = 5.

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