Is my Q_PopulateResponse affecting my responses in my (admittedly complicated) survey setup?

brendontroybrendontroy New York, NYCommunity Member Qubie ✭

Is my Q_PopulateResponse affecting my responses in my (admittedly complicated) survey setup?

Here's my setup:

  1. Links in e-mails sent via CRM containing Q_PopulateResponse values populate the first question of the survey
  2. Javascript auto-advances the first page (which contains just the first question), creating the beginnings of a response
  3. Respondents can continue on and answer more questions, submit, etc, but if they do nothing else, the response is recorded after four hours (via the survey settings)

Here's what's going wrong:

For whatever reason, it seems that people are clicking links (from the CRM e-mails) multiple times. (It looks like an average of two clicks per person!) When they do so, it seems that each click is being recorded as a new response, even when done within the four hour window, and not as an updated response.

Can anyone think of why this is happening, and how to "fix" it? The ideal would be for the last click (within the first four hours) to be recorded as the one and only response. Why isn't it working that way?

Best Answer

  • TomGTomG Raleigh, NC Wizard ✭✭✭✭✭
    Accepted Answer

    @brendontroy,

    I think checking Save & Continue is survey options should prevent multiple responses from being created.

Answers

  • SubuSubu IndiaCommunity Member Guru ✭✭

    Hi @brendontroy
    A quick check, have you kept as Open access in survey options? or kept as invitations only and sending unique links in your email. Thanks!

  • brendontroybrendontroy New York, NYCommunity Member Qubie ✭

    @TomG said:
    @brendontroy,

    I think checking Save & Continue is survey options should prevent multiple responses from being created.

    Thanks so much, @TomG ... you're always a font of knowledge. I appreciate it and will try that and report back here as to the results.

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