Hi everyone!
I have a survey and in the distribution message I put the Opt-out link. But as we want to know the reason for the opt-out decision, that opt-out link redirects to another survey asking the reason (through a HTML line that calls the opt-out survey with its survey ID).
In that new opt-out survey, I created a contact list trigger that unsubscribe that member from the list when any of the options of that question is shown.
First time that worked so well, but when we changed the contact list for a real one (The test were with a fake contact list), this didn't worked that well. When the respondent send the answer for the opt-out survey, what happens is that a new contact is created in the selected contact list but without information in any field, and effectively with the status as "opted-out". Also, the person who asked to opt-out, continue with opted-in in status.
I think this happens because the HTML line that redirects to the opt-out survey is not capturing the contact Email and for that, it creates a new contact to have something to change the status
How can I link the contact information with the opt-out survey link?
Opt-out link in a message that redirects to a new survey
Userlevel 4
+16
Userlevel 7
+23
I was consulted by our CSM that we can create an opt-out survey ourselves which would opt-out respondents same was as the built in one, this way you can add there a question with reasons, so you don't need to redirect the respondents anywhere.
Userlevel 4
+16
Hi Mslreen!
If I send the opt-out survey link directly to anyone in the list, it works, because that link captures the user information, that's what I think you mean.
But I do redirect because I send an invitation to a CX survey and if the user wants to unsubscribe; in the Email I link the opt-out survey in a text like "unsubscribe here" through an HTML code.
Unless I could put two survey links in a distribution without the HTML, I don't know what could I do.
If I send the opt-out survey link directly to anyone in the list, it works, because that link captures the user information, that's what I think you mean.
But I do redirect because I send an invitation to a CX survey and if the user wants to unsubscribe; in the Email I link the opt-out survey in a text like "unsubscribe here" through an HTML code.
Unless I could put two survey links in a distribution without the HTML, I don't know what could I do.
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