Ticket Template Update? | XM Community
Question

Ticket Template Update?

  • 19 March 2020
  • 2 replies
  • 12 views

Userlevel 7
Badge +26
  • QPN Level 4 ●●●●
  • 216 replies
Hi,
In Actions, when using the Create Ticket task,
top right you can save and use templates.
But, I can't find how to update an existing template...
I used the template in a couple of different surveys, and want to add an additional Ticket Data field, so I'd like to add it once to the template and hope that all tasks that used this template would update?
Currently I can only find how to Save As a new template...

!

2 replies

Userlevel 6
Badge +27

Hi!!

the update to the tickets will not happen automatically. you will have to enter each ticket and apply the new template. However you can port this as an idea in the product ideas page

Userlevel 7
Badge +26

Hi, in the meanwhile I indeed created an Idea for this: https://www.qualtrics.com/community/discussion/9677/ticket-action-create-ticket-template-improvements#latest

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