Capture multiple answers with users that have different Account ID but same email address | XM Community
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Capture multiple answers with users that have different Account ID but same email address

  • 23 April 2018
  • 1 reply
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Hi,

We use Salesforce as CRM in which contacts have different Account ID's but use the same email address. Is there a way to make sure that only 1 survey is sent out to this email address even if the 3 account ID's are known in the Contacts section ? And how can we make sure that we capture the feedback on the correct Account ID ?
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Best answer by MohammedAli_Rajapkar 23 April 2018, 13:24

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MohammedAli_Rajapkar
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Hi @nicovanpuyenbroeck_1 ,

Can you let us know how you are trying to distribute the survey?

1. Trigger and Email survey (Based on the workflow rule and action)
2. Performing batch distribution from the Salesforce by using the app
3. Distributing the survey directly from Qualtrics by creating and selecting the contact list in Qualtrics.

Just to let you know, Qualtrics does have de-duplication feature for contacts

You can take a look at the directory level setting under "Organization setting" of Target Audience:

Below are the couple of documentation which will help you to know about de-duplication

https://www.qualtrics.com/support/iq-directory/directory-contacts-tab/directory-options/
https://www.qualtrics.com/support/iq-directory/directory-settings-tab/automatic-deduplication/

Please check and let us know if you have any query
Regards, Mohammed Ali

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