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Session airs November 17, 2022 | 8:00 AM AEST

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Session 6 | [Customer Experience] Flight Centre, Vector Limited & Western Sydney University

Differentiate and win through human-centric CX and lessons learnt

Chris Preston Senior VP, Global Marketing Operations / Flight Centre Travel Group, Duncan Head General Manager - Insights / Vector Limited, Michael Burgess Chief Student Experience Officer / Western Sydney University, Ivana Sekanic Customer Experience Solution Strategist / Qualtrics

Customer discernment and expectations rise exponentially during uncertain times. This interactive session explores how to embed human-centricity at scale in your CX program so you could truly differentiate in today’s saturated market.

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