Overall NPS Score

LauraMLauraM MDCommunity Member Qubie ✭

Overall NPS Score

Hi everyone. If I have a survey made up of several NPS score and satisfaction based questions, is there any feature within Qualtrics that will take said set of questions and provide an overall NPS rating for the customer? For example, based on the answers provided by the user for various satisfaction based questions, is this person an overall promoter, passive, or detractor of Company XYZ?

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Best Answer

  • Matt_Christie_WalkerMatt_Christie_Walker IndianapolisQualtrics Partner Sage ✭✭✭
    Accepted Answer

    Yes, you can do this with Scoring. Once you set up scores for your questions, you can then use branch logic + embedded data in your survey flow to assign the promoter/passive/detractor categories based on your scoring.

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