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October 1, 2024
9.00 AM / The Lana | Dorchester Collection - Dubai

From What If to What's Next: Applying AI for Business Growth

As organisations strive to make every step count and every dollar go further, join us and 200+ other business leaders as we explore utilising AI to create differentiated, omni-channel customer experiences and unleash productivity from employees.

In a world where every customer and employee interaction defines your brand and can make or break relationships, discover how AI can transform your what-ifs into strategies that produce cost savings and sustainable growth. Join us to explore how to deliver unparalleled customer experiences and boost employee productivity with AI-powered solutions. Gain invaluable insights from our speakers to prepare your business for the AI revolution and meet the evolving demands of your market.

With main stage sessions from some of the Middle East’s biggest brands, inspirational keynote speakers, and Qualtrics’ brightest minds - this is the biggest XM event in Dubai of the year, and essential for organisations looking to drive up customer and employee experience. Expect global brands, industry leaders and the latest thought leadership, plus the chance to connect with other experience pioneers in the region.



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Agenda

Tuesday //
October 1

9:00AM-10:00AM

Registration & Breakfast

10:00AM-10:15 AM

Welcome and Agenda

10:15AM-10:45AM

Applying AI for Business Growth

10:45AM-11:05

Customer Story

11:05AM-11:30AM

CX Product keynote + Demo

11:30AM-12:00PM

Coffee break

12:00PM-12:30PM

EX Product Keynote + demo

12:30PM-12:55PM

Adrianna Sperkacz - Elegancia Healthcare (PIH)

12:55PM-1:20PM

Understanding AI: What’s the source code for XM success?

1:20PM-2:25PM

Lunch & Networking

2:30PM-2:50PM

Keynote - Bain & company

2:50PM-3:20PM

Customer Panel

3:20PM-3:50PM

An Economy with a Human Touch - Michael Clark, Mastercard

3:50PM-4:00PM

Wrap up & Close

Speakers

Mastercard

Michael Clark

VP Global Head Digital Transformation

Apex Health

Adrianna Sperkacz

Group Director, Patient Experience

e&

Muhammad Masood Ali Khan

VoC Director

Abdul Latif Jameel

Ramakrishnan Manjeri

Head – Digital Enablement

Bain & Company

Jürg Kronenberg

Partner

Qualtrics

Stephanie Barton

Managing Director EMEA

Qualtrics

Rohan Sinha

Solution Engineering Director, MEA

Qualtrics

Adriana Piazza

CX Solution Strategist

Qualtrics

Richard Kirk

Senior Principal Solution Engineer

Qualtrics

Anja Weisbach

EX Solution Strategist

Qualtrics

Therese Morley

Senior Solution Engineer

Qualtrics

James Scutt

XM Catalyst, XM Institute

Inspirational

Practical

Be inspired to deliver breakthrough experiences in your organisation, with speakers from some of the world’s biggest brands and Qualtrics’ brightest minds.   Join this event to hear:
  • Insights on the future of AI and its transformative impact on business strategies.
  • Practical strategies for adopting AI to enhance customer experiences and deliver measurable business outcomes, including ROI and retention.
  • Real-world use cases of how Qualtrics and other customers are advancing their experience management programs using AI, and actionable playbooks to guide your efforts.
Let our customer speakers take you behind the scenes at their organisations. They’ll explain how they deliver superior experiences for customers and employees, and how they’re able to measure the impact of every improvement.
Schedule 1:1 time with XM product experts to tackle your biggest technical and program challenges. This is a white-glove service provided by our team to help answer your most complex questions face-to-face, and set you up for success.
From the main stage to breakouts, you’ll get the entire XM product roadmap for 2024 and beyond. You’ll never be late to the game and you’ll leave knowing what new technology is already here (and what’s next) to keep your company ahead of the curve.
Take your XM program to the next level with expert sessions and networking opportunities with our global partners. Hand-selected by us, these are the partners that can help you implement your ideas, inspire your teams, and ignite your program.

Experience more at XM Live Dubai

Connect with likeminded experience leaders

Share stories, ideas, and get support from Middle East's largest XM community. This is your network to lean on, learn from, and be inspired by as you make your moves to re-tool your organisation for experiences that drive growth.

Get more out of Qualtrics

Develop and grow your XM programs with one-to-one sessions and tailored recommendations from our experts. Bring your questions and log-ins, and our team will open up your program, analyse your XM initiatives, and uncover areas of opportunity.

Sponsors

Platinum

FAQs

The Lana | Dorchester Collection – Marasi Dr, Business Bay – Dubai
This event is free to attend for leaders in customer experience, HR, marketing, product development and brand management.
The recommended attire is business casual.

By registering for this event you agree to allow Qualtrics to share and process your personal data for purposes of follow-up with regard to the content of this webinar, including to event partner, in accordance with our Privacy Statement and Event Terms and Conditions