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Session airs April 3, 2019 | 12:00 AM IST

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SESSION 1 | Qualtrics

B2B CX in times of change

Yusdi Santoso Qualtrics

Explore the three key things B2B brands can do as they get to grips with the Covid-19 pandemic: from putting themselves in their customers’ shoes, to pausing traditional metrics and accelerating the insight-to-action cycle.

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