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Discover what other CX leaders are focusing on for 2022

When it comes to customer experience in 2021, what’s the difference between a leader and a laggard? What are the biggest obstacles to success? And what skills do teams need to deliver impactful experiences?

To find out, come along to this session where Moira Dorsey, one of our CX luminaries, will interrogate findings from our ‘State of CX Management’ research report.

We asked 151 CX practitioners at large organisations about their customer experience efforts and competencies. And the results are fascinating…

Tune in to discover:

  • The six key competencies needed for CX success

  • Which interaction channels deliver the best experience

  • How advanced organizations’ CX efforts are

  • What CX leaders do differently from laggards

Watch Now

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Picture of Moira Dorsey

Moira Dorsey

XM Catalyst, Qualtrics XM Institute

Moira Dorsey is an XM Catalyst at the Qualtrics XM Institute. During her 20 years as an experience management researcher, advisor, and speaker, Moira has coached scores of leaders on how to find the sweet spot where customer needs, employee experience, business goals, and operations combine to produce great experiences that drive growth.

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