XM Knowledge Base
Bouncing back to meet new customer expectations
True stories of resilience and reinvention
Bouncing back to meet new customer expectations
True stories of resilience and reinvention
Brad Olson Chief Membership Officer, Peloton
Benjamin Granger, Ph.D. Senior Principal XM Catalyst, Qualtrics
Evolving customer experiences through dramatic change
Brad Olson Chief Membership Officer, Peloton
Benjamin Granger, Ph.D. Senior Principal XM Catalyst, Qualtrics
During times of uncertainty, it is critical to make clear decisions to keep people safe and keep the business running. Join us to learn how Peloton continuously learns from their members, propagates insights, and rapidly puts ideas into action.
Shonelle Price Director, Customer Intelligence, Mastercard
Moira Dorsey Principal XM Catalyst, Qualtrics
How Mastercard is accelerating CX transformation
Shonelle Price Director, Customer Intelligence, Mastercard
Moira Dorsey Principal XM Catalyst, Qualtrics
Many CX programs are good at gathering and measuring customer feedback, but struggle to identify and take actions that will drive real business impact. Learn best practices for using digital to adapt listening methods to better understand and predict customer needs, and how to immediately take action that will transform your entire customer experience.