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Design world-class digital customer experiences: Digital experience fundamentals and best practices from the XM Institute

Find out what’s new in the world of digital experience at this XM Exchange Forum.

Using the latest research and trends, experts from the XMI Institute will tell you everything you need to know about digital experience in 2021.

By the end of the session you’ll:

  • Understand the basics of digital customer experience & current best practices

  • Understand digital preferences across 18 countries

  • Learn about the 5 digital application areas

  • Be ready to design outstanding digital experience journeys

Register Now

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Picture of Isabelle Zdatny

Isabelle Zdatny

Principal Analyst, Qualtrics XM Institute

Isabelle helps large organisations design and operate successful experience management (XM) programs by producing industry thought leadership, developing and delivering training, consulting with companies, and speaking on key XM topics and trends.

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