XM Knowledge Base
The digital playbook How digital and ecommerce leaders are responding in times of crisis
From taking a Las Vegas extravaganza online, to making essential food deliveries to people in lockdown - these are stories of organisations leading the way in digital CX, analytics, strategy and ecommerce. Register now to watch the whole series.
The digital playbook How digital and ecommerce leaders are responding in times of crisis
Get inspiration for taking your digital and ecommerce experience to the next level
Doubling Down on Digital CX
Clay Warren Qualtrics
Doubling Down on Digital CX
Clay Warren Qualtrics
Investing in digital CX is no longer a nice to have. It’s a must do. In this session from Qualtrics’ Head of Digital CX, discover how you kickstart your program and transform your ecommerce experience.
Adjusting to a new normal
Steve Gustavson Adobe
Adobe: Interview with Chief Creative Director - Adjusting to a new normal
Steve Gustavson Adobe
Hear from Adobe’s Chief Creative Director on how the company pivoted in the face of an precedented crisis, transforming a 20,000-person live event in Las Vegas to a 100% virtual summit.
Ecommerce in a crisis
Sebastian McClintock Delivery Hero
Delivery Hero: Interview with Global Director of CX: Ecommerce in a crisis
Sebastian McClintock Delivery Hero
Hear how one of the world’s biggest online food delivery brands has responded to unprecedented demand, using real-time customer insights to create seamless ecommerce experiences.
Digital CX in B2B
Chad Warren MRM
MRM: interview with VP of Marketing: Digital CX in B2B
Chad Warren MRM
Listen to MRM’s VP of Marketing share how B2B brands can shift from a traditional to a digital business model, including how to rethink the B2B buyer journey in the absence of face-to-face meetings.