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Gauge the state of Digital Experiences in 2022: actionable insights from the XM Institute

From healthcare to travel to life admin, consumers all over the world are increasingly reliant on online channels. This puts businesses under more pressure to deliver exceptional experiences. Why? Because digital journeys that fail to evoke positive sentiment drive an average revenue loss of 8%.

In this webinar, our expert Isabelle Zdatny offers actionable insights to help identify - and fix - the digital experience gaps in your organisation.

Using the latest global research from the XM Institute, Isabelle:

  • Reveals the state of digital experiences in 2022

  • Explains why digital experiences matter

  • Recommends 5 ways to design positive digital experiences

This session is a must for all CX professionals who want to design elevated online experiences.

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Picture of Isabelle Zdatny

Isabelle Zdatny

Principal Analyst, Qualtrics XM Institute

Isabelle helps large organisations design and operate successful experience management (XM) programs by producing industry thought leadership, developing and delivering training, consulting with companies, and speaking on key XM topics and trends.

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