The next generation of Experience Management
Meet XM/os2 — our newest release that puts AI at the foundation of XM
to help you deliver more breakthrough experiences, to more customers and employees.
Discover the Future of XM with Qualtrics AI
Explore an innovative roadmap of Qualtrics AI-powered advancements in XM across four scenarios. Connect with your Qualtrics Account Executive for further details.
Evolution of the XM Platform
Ellen Loeshelle, Director of AI Product Development, Qualtrics
Discover how Qualtrics AI enhances the XM/os2 platform using a vast collection of human sentiment and experience data, along with expertly trained models. This powerful combination delivers personalized, human-like experiences at scale.
The Future of Market Research
Jill Larson, Chief Product Officer for Strategy & Research, Qualtrics
Learn how Qualtrics AI helps market researchers find insights, themes, and actionable recommendations faster than ever before with new upcoming features like Video Feedback with AI Summarization and Research Hub.
Transform Customer Experiences
Fabrice Martin, Chief Product Officer for Customer Frontlines, Qualtrics
Dive into the world of next-level customer experience with Qualtrics AI leading the way. Discover how our technology empowers frontline representatives to truly listen and respond to customer needs, while providing contact center agents with the cutting-edge tools they require for exceptional performance. Qualtrics is driving a CX revolution like never before.
Empower Employee Experience
Paul Mayfield, Chief Product Officer for People Teams, Qualtrics
Qualtrics AI empowers managers to deeply understand team feedback and provides personalized insights and recommended actions predicted to have the greatest impact on positive team outcomes. Managers can track the impact of actions on their teams in real-time without waiting for the next survey results.
Fuel your knowledge
Check out our resources about how AI is changing the XM landscape
Meet XM/os2: Artificial Intelligence powered Experience Management
Where AI and Experience Management goes next
4 ways AI will transform agent productivity
Getting started with HR analytics
Reimagining omnichannel CX in the age of AI
10 ways AI can help market researchers succeed
How AI will reinvent the market research industry
Contact Center Artificial Intelligence (AI)
AI in XM – Here’s how it can help
Our AI solutions are making it quicker and easier for organisations to deliver amazing experiences at scale, and they’re reaping the rewards.
Automatically and intelligently evaluate every customer interaction and objectively score it against the behaviors you want to see. You’ll know how every agent is doing, when to intervene and what levers to pull to improve the experience
Continuous Employee Listening
Listen to what your employees are saying — wherever they’re saying it — and understand how they feel, so you can surface hidden insights and targeted actions to improve the experiences you deliver.
Real-time Agent Assist
Our AI is your contact center agent’s best friend. It listens to every interaction, understands how your customers feel, and guides your teams on the best way to respond as the interaction unfolds. Efficient personal service, every time.
Experience the power of insight
Deliver breakthrough experiences with these suites of Qualtrics products
XM for People Teams - Analytics
Say goodbye to guesswork. With real-time, AI-powered analytics, insights, and predictive modelling, uncover what influences engagement, causes attrition, and drives business performance, so you always focus on the things that matter to your people and bottom line.