The New Accept Collaboration Button!

KatharineSKatharineS Seattle, WACommunity Administrator Administrator
edited May 2019 in Featured Product Updates

The New Accept Collaboration Button!

Many of you who visited your Shared Folders last week probably noticed a new button appear called Accept Collaboration. You were probably wondering what it was for, so let's talk about it now!

When you're sharing a survey with a user who's in the same Qualtrics license as you, and you find them in the address book by name, you don't have to worry about this button. The survey will just go to your colleague's account automatically.

However, there are other circumstances where we aren't sure of the identity of the recipient, and want to add an extra layer of security. In these cases, you will share with your collaborator's email address. This collaborator will then receive a code that they must enter into the Accept Collaboration window for the survey to appear on their account.

There are three circumstances where a user is going to receive a code to collaborate:

  1. The user you invited to collaborate is from outside of your organization or Qualtrics license. (Remember: some organizations may have more than one license with Qualtrics. For example, a university’s Psychology department and its Registrar may have purchased their own brands.)
  2. The user you invited to collaborate only just created their Qualtrics account.
  3. The user you invited to collaborate is in your organization, but you didn’t click their name to select them from the address book. Instead, you typed in their email address and submitted the change before selecting the specific account.

This update acts as both as a vital security update and as a major improvement on sharing with people who have multiple accounts. Previously, you had to share with an email address, then hope the user logged into the correct account, and sometimes the survey ended up in the wrong spot, so you had to remove it and try again... Now, you simply share with an email address, and the recipient of the survey simply puts the code into the account they want to access the survey from.

You can learn more about the details on the Collaboration page.

(PS - remember, if the person you want to share with doesn't pop up in the address book, share with the user's email address! Not the username! For example, I may have an account with SSO whose username is kate @, but you'd share with kate @


  • hwatthwatt SydneyCommunity Member Qubie ✭

    Good evening,
    when I manually enter the sent codes as mentioned, I am prevented from going further by this message "You do not have permission to collaborate outside of your organization." What tyo do in this case please?
    Thank you, Helen

  • KatharineSKatharineS Seattle, WACommunity Administrator Administrator

    @hwatt It sounds like you need the a permission called "Collaborate Outside Organization" turned on for your account. Without it, you can only collaborate with people from the same Qualtrics brand. I'd recommend reaching out to your Brand Administrator to ask if they can turn this on for you.

  • fredtfredt BaltimoreCommunity Member Qubie ✭

    My institution has multiple divisions. One researcher in another division shared her project with a research assistant in mine. When the RA tries to accept the collaboration with the provided code, she gets the following error: "There was an error accepting this survey. If the error persists please contact support." I'm not seeing any documentation on this error. Do codes expire?

  • KatharineSKatharineS Seattle, WACommunity Administrator Administrator
    edited June 2019

    @fredt It sounds like that error might need some deeper troubleshooting. I'd recommend reaching out to our Support team!

  • En_EmEn_Em PennsylvaniaCommunity Member Qubie ✭

    Hi. I didn't get a code in the invite email, but when I press the "Accept Collaboration" it needs a code. Can this be re-sent? What if the person that shared the project already left?

  • LaurenKLaurenK Seattle, WA, USACommunity Administrator Administrator

    Hi @En_Em! In your case, I'd recommend reaching out to our Qualtrics Support team so they can further troubleshoot this with you!

  • BLABLA Community Member Qubie ✭

    I got an email with a collaboration code, but when I log in (via SSO), I do not see an "Accept collaboration" button nor anywhere to enter the code.

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