XM Knowledge Base
IN-PERSON EVENT_
Breakfast Roundtable - Next Generation Customer
SEPTEMBER 17, 2024 // 7:30 - 9:00 AM AEST
O’Bar and Dining
Australia Square, level 47/264 George St, Sydney
Join Qualtrics and Bain, at an executive roundtable focussed on next generation customer centricity – and how to get there.
Over three decades supporting customer-led transformations, we’ve found the fundamentals of customer-obsessed companies remain consistent, underpinned by commitment to listening, learning, and acting on what matters to customers.
However, the art of the possible is changing dramatically while customer expectations continue to rise. Value propositions are a fusion of product features with rich digital and physical experiences. Innovation cycles are measured in hours not months and years.
Generative AI is promising magic in customer experience and turbocharging the service humans can provide. This event will connect senior customer executives and CX leaders to discuss how organisations can bring together marketing and customer experience to orchestrate this exciting but complex new reality.
Agenda
7:30 – 9:00 AM AEST// Facilitated roundtable discussion over a delicious breakfast