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Session airs November 17, 2022 | 8:00 AM AEST

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Session 11 | [Customer Experience] Qualtrics XM Institute

Making the business case for CX

Bruce Temkin Head of XM Institute / Qualtrics XM Institute

This session will cover the pragmatic steps you can take to determine and demonstrate the value of a CX program, enabling you to secure executive buy-in and drive internal momentum. Bruce will also discuss strategies for sustaining investments in CX efforts to ensure long-term success. You'll be equipped with the tools you need to lead CX transformation and drive success.

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