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Session airs November 26, 2022 | 8:00 AM AEST

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Session 22 | [Government] Department of Customer Service NSW / Qualtrics

Bringing citizens and governments closer

Russ Murphy Director Customer Engagement Platforms, Digital.NSW / Department of Customer Service NSW
Phil Bland Global Government Industry Advisor / Qualtrics

Learn how leading public sector organisations are transforming the way they operate by listening closely to the experiences, ideas and perceptions of citizens and employees and embedding a culture of action. Explore how experience management in government has evolved and predictions on the future state.

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