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Session airs November 17, 2022 | 8:00 AM AEST

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Session 9 | [Customer Experience] ebay

Asking less, learning more: Listening deeply at eBay

Ben Bigelow Senior Manager, Voice of Customer / ebay (US)

Hear how eBay is maturing their Voice of Customer program to listen beyond customer feedbacks to unearth richer insights. Ben will also cover how they've automated actions to empower their frontlines, and how they are distributing insight throughout the organisation.

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