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X4 Summit The annual gathering of the experience leaders at the world’s iconic brands building breakthrough business results, live in Sydney.
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Session airs November 17, 2022 | 8:00 AM AEST
This session will begin in
Asking less, learning more: Listening deeply at eBay
Ben Bigelow Senior Manager, Voice of Customer / ebay (US)
Hear how eBay is maturing their Voice of Customer program to listen beyond customer feedbacks to unearth richer insights. Ben will also cover how they've automated actions to empower their frontlines, and how they are distributing insight throughout the organisation.
New innovation to win every touchpoint
November 17, 2022 | 8:00 AM AEST
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Making the business case for CX
November 17, 2022 | 8:00 AM AEST
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BHP: Mining the connection between candidate experience and long-term productivity
November 17, 2022 | 8:00 AM AEST
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Reimagining people experience at CommBank
November 26, 2022 | 8:00 AM AEST
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The challenges and technologies redefining employee experience
November 26, 2022 | 8:00 AM AEST
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Modernising employee experience management
November 26, 2022 | 8:00 AM AEST
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The five proven steps to embedding EX success in any organisation
November 26, 2022 | 8:00 AM AEST
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Building an integrated engine room for customer obsession
November 26, 2022 | 8:00 AM AEST
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Primed for growth: The Airtasker brand transformation journey
November 26, 2022 | 8:00 AM AEST
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From insights to impact: Best practices for success
November 26, 2022 | 8:00 AM AEST
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Insights at speed
November 26, 2022 | 8:00 AM AEST
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Dashboards that bring insights to life and drive action
November 26, 2022 | 8:00 AM AEST
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Bringing citizens and governments closer
November 26, 2022 | 8:00 AM AEST
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From little things, big things grow: City of Casey’s VOC transformation
November 26, 2022 | 8:00 AM AEST
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Evolving employee experience at Queensland Rail for the future
November 26, 2022 | 8:00 AM AEST
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Customer at the heart through good and bad times
November 26, 2022 | 8:00 AM AEST
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Making business more human
November 26, 2022 | 8:00 AM AEST
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XM platform: How AI is powering XM for the frontlines
November 17, 2022 | 8:00 AM AEST
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Panel: Stewarding change, finding opportunities
November 17, 2022 | 8:00 AM AEST
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Balancing people experience and impact for sustainable growth
November 17, 2022 | 8:00 AM AEST
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Reflections of a vanguard: Innovation for good and creating a culture of action
November 17, 2022 | 8:00 AM AEST
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Thriving during uncertainty: Agility and Empathy
November 17, 2022 | 8:00 AM AEST
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Xero: Winning the hearts of 3.5 million customers
November 17, 2022 | 8:00 AM AEST
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Panel: Proving the impact of CX
November 17, 2022 | 8:00 AM AEST
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