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Session airs November 17, 2022 | 8:00 AM AEST

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Session 5 | [Keynote] Victor Dominello

Reflections of a vanguard: Innovation for good and creating a culture of action

Victor Dominello Former Minister for Customer Service and Digital Government, NSW

Reformer. Innovator. Trailblazer. Deserving monikers for Mr Victor Dominello, the first Minister for Customer Service in the world, whose career has seen him leading major transformations that remove frictions for citizens. From the Service NSW app that today offers 1,000 government services through a single front door, to the digital drivers licence and more - hear Mr Dominello’s reflections on his achievements, the importance of experience-centricity, driving a culture of action and his predictions on the future of government.

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