eBook
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Humanizing customer experience
Humanizing customer experience
We're calling 2018 “The Year of Humanity.” To support this theme, over the past year we have conducted research and developed content specifically aimed at helping fellow CX professionals improve the world around us. We hope this eBook not only inspires you, but also provides you with some concrete ideas for ways you can infuse compassion and kindness into your role as both and individual and a CX professional.
This eBook was originally published by Temkin Group prior to its acquisition by Qualtrics in October 2018. It has been reformatted, but no substantive changes have been made to the content.
In this ebook, you’ll learn
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How each of us can look for ways to embrace diversity, extend compassion, and express appreciation
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How CX professionals can act with purpose, create positive memories, and cultivate deep empathy at work
Download now
The world’s top brands trust Qualtrics to deliver breakthrough experiences
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