25 Tips for becoming a more purposeful leader

To master purposeful leadership, a company must be able to affirmatively answer the question, “Do your leaders operate with a clear, well-articulated set of values?” This competency is vital to achieving customer experience success because purposeful leaders keep their entire company moving in tandem by articulating and committing to a clear direction and set of values – one that aligns all employees’ day-to-day decisions. To master this competency, leaders must demonstrate the Five P’s of Purposeful Leadership: Passionate, Persuasive, Propelling, Persistent, and Positive.

This report was originally published by Temkin Group prior to its acquisition by Qualtrics in October 2018. It has been reformatted, but no substantive changes have been made to the content.