Worksheet: Identify strengths and gaps in the responsibilities of your CX core team

A centralized customer experience (CX) team is an essential component of CX efforts as it works with leadership to set the strategic direction of the CX program and defines the standardized methodologies, tools, trainings, processes, and procedures used across the organization. This core team is also responsible for circulating best practices and recipes for success along with generally managing the portfolio of CX activities on a daily basis.