Webinar
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Your path to AI-enabled
Voice of Customer

On-Demand   |  
1 hour

As CX teams battle declining survey response rates and the continuous race against time to find and fix customer issues before it's too late, AI presents a huge opportunity for businesses to overcome these all too common challenges. 

From overcoming roadblocks to delivering results, we’ll help you pave the way to build a program that can listen deeper, understand faster, enable teams to take actions that drive business-wide improvement.
 


In this webinar we’ll cover

    • AI by the numbers – The $860 billion opportunity and the immediate value for businesses
    • Common challenges – The common roadblocks CX professionals face when adopting AI and how to overcome them
    • Where to start – How to get value from your AI-enabled VOC program from day 1, starting with revitalizing your survey response rates
  • Turning AI into impact – A deeper look at the AI tools and practices that will help you listen deeper, understand faster, and improve the experience at scale

Our expert panel

Qualtrics XM Institute

Isabelle Zdatny

Principal Analyst

Isabelle helps large organizations design and operate successful experience management (XM) programs by producing industry thought leadership, developing and delivering training, consulting with companies, and speaking on key XM topics and trends.

Qualtrics

Nikhil Chauhan

XM Scientist, CX

Nikhil Chauhan is an XM Scientist at Qualtrics with over 12 years of experience in Customer Experience. In his role, he empowers organizations to develop impactful CX strategies, activate their teams, and leverage insights for actionable results.

Qualtrics

Sam Scott

Product Marketing Manager, CX

Sam Scott is a Principal PMM at Qualtrics with over 9 years of experience in digital product strategy. Driven by a passion for amplifying the voice of the customer, she leverages a user-centered approach to empower teams to build best-in-class, value-based CX programs that drive meaningful impact for their organization.

The world’s top brands trust Qualtrics to deliver breakthrough experiences
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