Webinar
_

What matters most to retail banking customers in 2024

On-Demand   |  
45 minutes

In a landscape shaped by uncertainty and disruption, retail banks are increasingly turning to customer experience (CX) to build loyalty and differentiate themselves from competitors. In this session, we explore data from Qualtrics XM Institute on how consumers view their retail banking experiences. We identify gaps and opportunities for improvement, advice on how to deliver exceptional customer experiences in 2024, and lessons and best practices from banks that are moving the needle.

In this webinar, you'll

    • Hear how a technology-enabled approach to complaints management can help financial institutions
    • Analyze 100% of interactions for complaints by customers and any instances of behavior by any employee / company representative that goes against company or government rules

  • Automatically score, disposition and route each instance via tailored workflows

  • Understand and resolve complaint root cause quickly

  • Reduce regulatory exposure, improve experience, and reduce cost of complaints / compliance programs at the same time

Featuring

Qualtrics

Dmitry Binkevich

Global Head of Financial Services

Dmitry Binkevich, a 20-year Financial Services professional, leads Qualtrics' global financial services business. He previously led strategy and planning for New York Life Insurance Company's US business, built its first digital planning platform.

Qualtrics XM Institute

Isabelle Zdatny

Head of Thought Leadership

Isabelle helps large organizations design and operate successful experience management (XM) programs by producing industry thought leadership, developing and delivering training, consulting with companies, and speaking on key XM topics and trends.

Qualtrics

Dr. Katie Johnson

VP of Education Strategy

Dr. Katie Johnson is a researcher and higher education strategist, helping colleges and universities transform stakeholder feedback into measurable action. She draws on her background in research and consulting to help leaders tackle complex issues, from student retention to workforce alignment. Dr. Johnson partners with colleges, universities, and other regulated organizations to align and strengthen their strategic initiatives with a focus on rigor and impact.

The world’s top brands trust Qualtrics to deliver breakthrough experiences
レアコンテンツ
_

さらにリソースを探索する

Webinar_

The consumer trends shaping 2025

eBook_

10 Essential AI books for leaders in 2025

Webinar_

State of the contact center 2025