NPS® (Net Promoter Score)
With Qualtrics’ Bain-certified NPS, you can combine in-moment and long-term customer satisfaction feedback to accurately measure and improve customer experience.
Relational & Transactional CSAT
Capture client satisfaction metrics related to individual transactions or overall satisfaction.
Form Abandonment Surveys
Applying for a loan, rollover, or new policy can be complicated and time-consuming. With Qualtrics, you can recognise behaviour that indicates a visitor is not going to complete a form or process online, and offer an immediate solution to encourage conversion.
Call Centre Measurement and Optimisation
Improve your call centre operations with real-time client feedback that makes coaching simple and helps you make more informed decisions.
Quickly perform experiments to improve everything from open rates to conversion. Gather insights to make the right decisions.
Ad-hoc surveys that capture insights immediately after specific client interactions. Cross-sell other products or services at those moments to increase share of wallet.
Enable automated tracking of identified service issues and assign them to the right people within your organisation.
Showcase specific products and services during the digital experience based on online behavior and profile criteria, all without the help of your IT department.
Post-Claim Feedback Surveys
Get the full picture of the claims process from your client’s perspective and eliminate pain points to ensure that a stressful situation turns into confidence in your company.
With dynamic, role-based dashboards and mobile analytics the right people get the real-time data they need.
Native Text Analytics
Built-in text analytics allows you to identify trending topics or key product and service gaps.
Allow visitors to give feedback on your website content, holistically or on a page-by-page basis, so you can pinpoint where improvements are needed.