The people have spoken, and our favorite reviews always come directly from our users. Out of 300 research software vendors in Capterra’s latest 2018 rankings, Qualtrics was one of the only providers to earn a Top 20 ranking in all three of the scored categories: Most User Friendly, Most Affordable, and Most Popular.

Capterra User Rankings for Qualtrics

Through it all, Qualtrics keeps a 4.5 stars rating with 164 user reviews. The new rankings re-emphasize Capterra’s 2018 Best Value award for Qualtrics, including an aggregate 5/5 score for customer service and a 5/5 overall ranking. Here’s the rundown, with real quotes from real Qualtrics users.

A measure of customer-centricity, Qualtrics earned high user-friendly rankings based on usability, customer service ratings, and customer reviews.

This software is very easy to use. When working with people with various skill levels, it’s nice to have a system that anyone can learn. We really like the variety of question types and the ability to create custom reports from the data. Kathleen C.

An overall measure of value, Qualtrics was rated on affordability by the average monthly cost, the features offered for that cost, and customer reviews.

The functionality and ability to create customized surveys with Qualtrics is beyond that of any other software I’ve used … The ability to buy a single subscription for your entire organization can make this very cost effective, too. Verified User

A measure of market leadership, Qualtrics landed on the Most Popular list as measured by number of customers, number of users, and social media following.

I haven’t seen any organization delivering support as good as they do. We are a small professional services firm and at first I thought Qualtrics was (purely) focused on large enterprises. But honestly, I feel like a real valued customer. Joost B.

One of our core values at Qualtrics is customer obsession. It’s great to see that our customers can tell.

Qualtrics Research Core is part of the Qualtrics Experience Management Platform. Experience management is software for improving the experiences organizations provide to every stakeholder, whether it’s customers, employees, prospects, users, partners, suppliers, citizens, students, or investors. With Qualtrics online survey software, it’s a breeze to capture, analyze and act on insights.