Bouncing back to meet new customer expectations

True stories of resilience and reinvention

Session 1

Evolving customer experiences through dramatic change

September 3, 2020 | 12:00 AM IST

Session 2

How Mastercard is accelerating CX transformation

June 3, 2020 | 12:00 AM IST

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Bouncing back to meet new customer expectations

True stories of resilience and reinvention


Session 1

Brad Olson Chief Membership Officer, Peloton
Benjamin Granger, Ph.D. Senior Principal XM Catalyst, Qualtrics

Peloton

Evolving customer experiences through dramatic change

Brad Olson Chief Membership Officer, Peloton
Benjamin Granger, Ph.D. Senior Principal XM Catalyst, Qualtrics

During times of uncertainty, it is critical to make clear decisions to keep people safe and keep the business running. Join us to learn how Peloton continuously learns from their members, propagates insights, and rapidly puts ideas into action.

September 3, 2020 | 12:00 AM IST

Session 2

Shonelle Price Director, Customer Intelligence, Mastercard
Moira Dorsey Principal XM Catalyst, Qualtrics

Mastercard

How Mastercard is accelerating CX transformation

Shonelle Price Director, Customer Intelligence, Mastercard
Moira Dorsey Principal XM Catalyst, Qualtrics

Many CX programs are good at gathering and measuring customer feedback, but struggle to identify and take actions that will drive real business impact. Learn best practices for using digital to adapt listening methods to better understand and predict customer needs, and how to immediately take action that will transform your entire customer experience.

June 3, 2020 | 12:00 AM IST