Design world-class digital customer experiences: Digital experience fundamentals and best practices from the XM Institute
Find out what’s new in the world of digital experience at this XM Exchange Forum.
Using the latest research and trends, experts from the XMI Institute will tell you everything you need to know about digital experience in 2021.
By the end of the session you’ll:
Understand the basics of digital customer experience & current best practices
Understand digital preferences across 18 countries
Learn about the 5 digital application areas
Be ready to design outstanding digital experience journeys
Principal Analyst, Qualtrics XM Institute
Isabelle helps large organisations design and operate successful experience management (XM) programs by producing industry thought leadership, developing and delivering training, consulting with companies, and speaking on key XM topics and trends.