The digital playbook
How digital and ecommerce leaders are responding in times of crisis

From taking a Las Vegas extravaganza online, to making essential food deliveries to people in lockdown - these are stories of organisations leading the way in digital CX, analytics, strategy and ecommerce. Register now to watch the whole series.

Session 1

Doubling Down on Digital CX

June 3, 2020 | 12:00 AM IST

Session 2

Adobe: Interview with Chief Creative Director - Adjusting to a new normal

June 3, 2020 | 12:00 AM IST

Session 3

Delivery Hero: Interview with Global Director of CX: Ecommerce in a crisis

June 3, 2020 | 12:00 AM IST

Session 4

MRM: interview with VP of Marketing: Digital CX in B2B

June 3, 2020 | 12:00 AM IST

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The digital playbook
How digital and ecommerce leaders are responding in times of crisis

Get inspiration for taking your digital and ecommerce experience to the next level


Session 1

Doubling Down on Digital CX

Clay Warren Qualtrics

Qualtrics

Doubling Down on Digital CX

Clay Warren Qualtrics

Investing in digital CX is no longer a nice to have. It’s a must do. In this session from Qualtrics’ Head of Digital CX, discover how you kickstart your program and transform your ecommerce experience.

June 3, 2020 | 12:00 AM IST

Session 2

Adjusting to a new normal

Steve Gustavson Adobe

ADOBE

Adobe: Interview with Chief Creative Director - Adjusting to a new normal

Steve Gustavson Adobe

Hear from Adobe’s Chief Creative Director on how the company pivoted in the face of an precedented crisis, transforming a 20,000-person live event in Las Vegas to a 100% virtual summit.

June 3, 2020 | 12:00 AM IST

Session 3

Ecommerce in a crisis

Sebastian McClintock Delivery Hero

Delivery Hero

Delivery Hero: Interview with Global Director of CX: Ecommerce in a crisis

Sebastian McClintock Delivery Hero

Hear how one of the world’s biggest online food delivery brands has responded to unprecedented demand, using real-time customer insights to create seamless ecommerce experiences.

June 3, 2020 | 12:00 AM IST

Session 4

Digital CX in B2B

Chad Warren MRM

MRM

MRM: interview with VP of Marketing: Digital CX in B2B

Chad Warren MRM

Listen to MRM’s VP of Marketing share how B2B brands can shift from a traditional to a digital business model, including how to rethink the B2B buyer journey in the absence of face-to-face meetings.

June 3, 2020 | 12:00 AM IST