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GOVERNMENT EXPERIENCE MANAGEMENT

Build community engagement and improve public trust with the #1 experience platform

Design more inclusive and efficient services, programs, and policies through community engagement that puts people at the heart of every public sector experience.
Capture feedback in real-time, streamline workflows and automate actions to continuously improve the experience for your communities and your employees.

More than 350 state and local government organizations and 90 federal offices – including every federal cabinet-level department – trust Qualtrics to help them design and improve the community experience.


Meet the leaders in public sector
experience management

Our experts work with government leaders around the world to help them design and improve experiences that build community engagement, trust and satisfaction.

Chelsie partners with governments around the world to design and implement experience management programs. Prior to Qualtrics, she spent several years managing a research and data analytics team for the State of California. Chelsie earned her Ph.D. in Political Science and has 10+ years of experience teaching university courses in public policy and research methods.

Dr. Heimbrock works at the nexus of customer experience, human capital, and process improvement to drive organizational transformation in government. Her expertise includes measurement and evaluation, human-centered design and design education, strategic foresight and workforce planning, continuous process improvement, human capital management, leadership and workforce development, and public policy analysis.

Vince is a Government Industry Advisor, focusing on state and local government. Prior to joining Qualtrics, Vince managed innovation and analytics teams at the city, county, and state levels for more than 10 years. He earned a master’s in public policy, specializing in advanced policy analysis.

Dr. Laskey is the Principal Industry Advisor for Regulated Industries. An emergency physician, she was the first Chief Experience Officer of her healthcare system in Cleveland. Dr. Laskey partners with public health agencies and higher education institutions on developing tools to address behavioral health, substance abuse, and emotional wellbeing.

Build trust at every touchpoint


The XM Platform is used at every level of government to help design and improve community experiences. Find out more about how we work with:

Modernizing government services

Provide organization-wide visibility to government leaders into ongoing modernization efforts, optimize and streamline processes, and create a shared mission across departments and divisions – with the public and partners at the center of decision-making.

 

Solutions

Digital Customer Experience
XM for IT
XM Automated Actions
Diversity, Equity, & Inclusion

Community engagement that builds social capital

Establish trust within the community and increase social capital by asking the right questions and using that input to develop a strategic framework for governing.

Create easier ways to engage with residents, whether you’re conducting outreach activities, inviting collaboration on policy decisions, or developing shared leadership models.

Solutions

Diversity, Equity, & Inclusion

Digital Customer Experience

Customer Care

Improving public health outcomes

Automate the distribution of public health information to ensure accuracy and transparency, promote awareness, and alert the community to available resources.

 

Browse our solutions:

Vaccine Navigator

Customer Care

DesignXM Experience Research

Text Analytics powered by Qualtrics iQ

Optimizing your mission-driven workforce

Gather continuous feedback from every employee experience to take the right actions to impact engagement, talent planning, productivity, and innovation. Empower your organization to improve experiences by putting your people first and ensuring inclusion and belonging.

 

Browse our solutions:

Employee Experience

Diversity, Equity, & Inclusion

Employee Engagement

Secure, trusted platform with proven
scale for public sector needs

  • Keep your data safe and secure on the enterprise-grade Qualtrics platform, and have complete trust with tight privacy, monitoring, and data access controls.
  • The Qualtrics XM Platform meets the strictest security requirements. It is ISO 27001, FedRAMP compliant, and HITRUST certified.
  • Trusted choice of more than 80 federal agencies and 300 state and local governments for sensitive public sector needs

See how public sector experience management works