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Featured success stories

Experience breakthroughs in every industry

Essex County Council

Making employee engagement more than just a number

Employee Engagement, Employee Research, Employee Experience, Government, Medium, Europe

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Manchester City

Improving fan experience (beyond the 90 minutes on the pitch)

Customer Experience Management, Customer Feedback, Customer Insights, Entertainment, Enterprise, Europe

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Mastercard

“We’ve established ourselves as the industry experts within the company”

Customer Experience, Financial Services, Enterprise, Global

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SAP

Driving employee engagement in the future of work

Employee Experience, Technology, Enterprise, Global

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UPS

“Every employee, from the frontline to the office, has a place here”

Employee Experience, Retail & eTail, Enterprise, Global

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PostNL

Delivering an excellent customer experience, every day

Customer Experience Management, Customer Feedback, Customer Insights, Retail & eTail, Enterprise, Europe

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PVH + Qualtrics

Connecting designers to sales in high-end fashion

Customer Experience Management, Customer Feedback, Customer Insights, Retail & eTail, Large, Europe

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giffgaff

Using customer feedback to fuel growth

Customer Experience, Telecommunications, Large, Europe

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Pinterest

Putting customers at the centre of the product roadmap (really).

Product Experience, Media, Large, North America

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Engie

Enabling the company to run an agile CX program

Market Research, Utilities, Large, Europe

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Lifetime

Transforming the learner experience using AI-powered analytics

Customer Experience Management, Education, Small, Europe

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Epsom and St Helier University Hospitals

Improving the patient experience during challenging times

Patient Experience, Healthcare, Large, Europe

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Samsung

From traditional research to 150 breakthrough studies every year

Market Research, Technology, Enterprise, Global

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TUI Group

Delivering one brand. One program. One experience.

Customer Experience, Travel & Hospitality, Enterprise, Europe

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Post Office

Turning over 11K unique branches into one category-leading brand

Customer Experience, Retail & eTail, Large, Europe

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Goldman Sachs

Optimising employee benefits while improving manager effectiveness

Employee Engagement, Employee Experience, B2B, B2C, Finance, Financial Services, Large, Europe

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Dixons Carphone

Transforming how people receive tech services

Customer Experience, Retail & eTail, Large, Europe

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Telefonica

From annual engagement to taking action year-round

Employee Experience, Telecommunications, Enterprise, Europe

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Allianz

Modernising the candidate experience to attract top talent

Employee Experience, Financial Services, Enterprise, Europe

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Telenor

Improving and redesigning mobile, broadband and TV services

Market Research, Telecommunications, Large, Europe

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Virgin Media

Removing conversion blockers on key online journeys

Customer Experience, Telecommunications, Large, Europe

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Delivery Hero

Fixing broken processes between restaurants and drivers

Customer Experience, Retail & eTail, Large, Europe

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HUGO BOSS

Becoming the most desirable premium fashion & lifestyle brand

Customer Experience, Retail & eTail, Large, Europe

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Severn Trent

Turning the contact centre into a driver of positive experiences

Customer Experience, Utilities, Large, Europe

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Softcat

Making first class CX a mission-critical goal

Customer Experience, Technology, Medium, Europe

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Volkswagen Group Australia

Reinforcing the link between employee and customer experience

Customer Satisfaction, Customer Experience, Employee Experience, Net Promoter Score (NPS), Automotive, Large, Asia Pacific

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Costain

Supercharging the digital revolution in infrastructure

Employee Feedback, Employee Experience, UX, Energy & Chemicals, Large, Europe

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Terumo Europe

Making it easy for managers to act on employee feedback

Employee Experience, Healthcare, Large, Europe

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Actavo

Empowering employees to deliver exceptional experiences

Customer Experience, Manufacturing, Technology, Large, Europe

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Sporting

Designing a better matchday experience for fans

Customer Experience Management, Entertainment, Large, Europe

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EY

Transforming the approach to global people surveys

Employee Experience, Financial Services, Large, Europe

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Electrolux

Optimising experiences for 1-second attention spans

Customer Experience, Consumer Goods, Large, Europe

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Decathlon

Embarking on a race for better customer and employee experience

Customer Experience, Retail & eTail, Large, Europe

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Tetra Pak

Getting to insights 300% faster with powerful statistical analysis

Customer Experience, Manufacturing, Large, Europe

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Yamaha

Conducting product research at the speed of sound

Market Research, Consumer Goods, Large, Europe

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Three

Achieving record levels of customer satisfaction

Customer Experience, Telecommunications, Large, Europe

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Grundfos

Connecting with B2B customers before it's too late

Customer Experience, Manufacturing, Large, Europe

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Adecco

Improving the recruitment experience for employees and hirers

Customer Experience, Professional Services, Large, Europe

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Intuit

9+ international markets managed through a single platform

Customer Experience, Technology, Large, Asia Pacific

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National Grid

Designing new employee experiences in times of crisis

Employee Experience, Energy & Chemicals, Large, Europe

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HM Land Registry

Enabling managers to improve employee experience

Employee Experience, Public Sector, Medium, Europe

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Trafford Housing Trust

Making life better for residents

Customer Experience, Public Sector, Small, Europe

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Barco

Creating unique experiences for cinema lovers and businesses

Customer Experience, Technology, Medium, Europe

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Simpson Travel

Creating Europe's best holiday experiences

Customer Experience, Travel & Hospitality, Small, Europe

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Ascential

Taking a customer-centric approach to delivering world-class insight

Market Research, Media, Medium, Europe

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Institute of Customer Service

Discovering what members' customers want, need and expect

Market Research, Professional Services, Medium, Europe

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Clarins

Achieving immediate returns on the investment

Customer Experience, Retail & eTail, Large, Asia Pacific

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Ingenico

Giving representatives a 360-view of customer relationships

Customer Experience, Financial Services, Large, Europe

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Orbitaled

Delivering fantastic education across 3 continents

Student Experience, Education, Medium, Europe

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Linney

Putting business outcomes at the heart of the creative process

Market Research, Media, Small, Europe

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Kerry Foods

Conducting 60% more research in-house to deliver first-class service

Market Research, Food & Beverage, Medium, Europe

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TU Delft

Designing online courses based on student feedback

Student Experience, Education, Medium, Europe

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VRT

Increasing user experience testing by 750%

Market Research, Media, Medium, Europe

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Chalhoub Group

Creating a culture of continuous employee listening

Employee Experience, Retail & eTail, Large, Europe

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VodafoneZiggo

Taking research in-house and getting answers in hours, not weeks

Market Research, Telecommunications, Large, Europe

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Baxi

Using experience management to stay one step ahead

Market Research, Manufacturing, Medium, Europe

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Arkema

Acting on user feedback across 37 websites

Customer Experience, Energy & Chemicals, Large, Europe

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Dia

Going from price-focused to customer-obsessed

Customer Experience, Retail & eTail, Large, Europe

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Ynov

Finding out what students think and acting on feedback

Student Experience, Education, Medium, Europe

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Universidad de Salamanca

Influencing the future of public service broadcasting

Market Research, Education, Small, Europe

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Philanthropy Centre

Helping charities increase donations by up to 200%

Market Research, Public Sector, Small, Europe

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GEMS Education

Exceeding the expectations of parents and stakeholders

Student Experience, Education, Small, Europe

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Vietnam Airlines

Taking customer experience to new heights

Customer Experience, Travel & Hospitality, Large, Asia Pacific

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