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B2B CX in times of change
Meeting customer expectations now and into the future

Session airs April 3, 2019 | 12:00 AM GMT

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SESSION 2 | Qualtrics

After Covid-19: The lasting impact on B2B CX

Olivier Arnoux Qualtrics

Explore the process B2B organisations will need to go through post-Covid-19 - from assessing the full impact of the crisis in their region and industry, to developing a new normal where speed and resilience will differentiate brands.

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