- XM for Customer Frontlines
  - Digital
    Root out friction in every digital experience, super-charge conversion rates, and optimise digital self-service
  - Care
    Uncover insights from any interaction, deliver AI-powered agent coaching, and reduce cost to serve
  - Locations
    Increase revenue and loyalty with real-time insights and recommendations delivered straight to teams on the ground
- XM for People Teams
  - Engage
    Know exactly how your people feel and empower managers to improve employee engagement, productivity, and retention
  - Lifecycle
    Take action in the moments that matter most along the employee journey and drive bottom line growth
  - Analytics
    Whatever they’re are saying, wherever they’re saying it, know exactly what’s going on with your people
- XM for Strategy & Research
  - Research
    Get faster, richer insights with qual and quant tools that make powerful market research available to everyone
  - User Experience
    Run concept tests, pricing studies, prototyping + more with fast, powerful studies designed by UX research experts
  - Brand
    Track your brand performance 24/7 and act quickly to respond to opportunities and challenges in your market
- XM Platform
  Meet the operating system for experience management
  - Free Account
  - Watch Demo
- Teams
  - For Digital
  - For Customer Care
  - For Human Resources
  - For Researchers
  - All Teams
- Industries
  - Healthcare
  - Education
  - Financial Services
  - Government
  - All Industries
- Popular Use Cases
  - Customer Experience
  - Employee Experience
  - Employee Exit Interviews
  - Net Promoter Score
  - Voice of Customer
- - Free Account
  - Watch Demo
- Customer
  - Customer Success Hub
  - Product Documentation
  - Training & Certification
  - Community
  - XM Institute
- Learn
  - Popular Resources
  - Customer Stories
  - Blog
  - XM Knowledge Base
- Company
  - About Us
  - Careers
  - Partnerships
  - Marketplace
  - X4 Summit
    The annual gathering of the experience leaders at the world’s iconic brands building breakthrough business results.
- - Free Account
  - Watch Demo
PRICING
LOGIN
SUPPORT

< View all Sessions

B2B CX in times of change
Meeting customer expectations now and into the future

Session airs April 3, 2019 | 12:00 AM GMT

This webinar will begin soon

Register for access

First Name *

Last Name *

Company *

Job Title *

Business Email *

Phone Number *

Country *

SESSION 3 | Allianz Global Corporate & Specialty

Generating breakthrough insights & driving actions in the B2B world

Felicity Holdgate Allianz Global Corporate & Specialty, Alison Major Allianz Global Corporate & Specialty

Discover how one of the world’s biggest B2B brands has connected CX and financial metrics, and how it’s using XM to remain relevant in the face of 2020’s biggest challenges.

Click to share

Up Next

Get instant access

Register for access

Generating breakthrough insights & driving actions in the B2B world

The global state of XM

The global state of XM

B2B CX in times of change

B2B CX in times of change

The lasting impact on B2B CX

After Covid-19: The lasting impact on B2B CX