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Bouncing back to meet new customer expectations

Session airs September 3, 2020 | 12:00 AM GMT

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SESSION 1 | Peloton

Evolving customer experiences through dramatic change

Brad Olson Chief Membership Officer, Peloton
Benjamin Granger, Ph.D. Senior Principal XM Catalyst, Qualtrics

During times of uncertainty, it is critical to make clear decisions to keep people safe and keep the business running. Join us to learn how Peloton continuously learns from their members, propagates insights, and rapidly puts ideas into action.

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Evolving customer experiences through dramatic change

How Mastercard is accelerating CX transformation