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Bouncing back to meet new customer expectations

Session airs June 3, 2020 | 12:00 AM GMT

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SESSION 2 | Mastercard

How Mastercard is accelerating CX transformation

Shonelle Price Director, Customer Intelligence, Mastercard
Moira Dorsey Principal XM Catalyst, Qualtrics

Many CX programs are good at gathering and measuring customer feedback, but struggle to identify and take actions that will drive real business impact. Learn best practices for using digital to adapt listening methods to better understand and predict customer needs, and how to immediately take action that will transform your entire customer experience.

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How Mastercard is accelerating CX transformation

Evolving customer experiences through dramatic change