- XM for Customer Frontlines
  - Digital
    Root out friction in every digital experience, super-charge conversion rates, and optimise digital self-service
  - Care
    Uncover insights from any interaction, deliver AI-powered agent coaching, and reduce cost to serve
  - Locations
    Increase revenue and loyalty with real-time insights and recommendations delivered straight to teams on the ground
- XM for People Teams
  - Engage
    Know exactly how your people feel and empower managers to improve employee engagement, productivity, and retention
  - Lifecycle
    Take action in the moments that matter most along the employee journey and drive bottom line growth
  - Analytics
    Whatever they’re are saying, wherever they’re saying it, know exactly what’s going on with your people
- XM for Strategy & Research
  - Research
    Get faster, richer insights with qual and quant tools that make powerful market research available to everyone
  - User Experience
    Run concept tests, pricing studies, prototyping + more with fast, powerful studies designed by UX research experts
  - Brand
    Track your brand performance 24/7 and act quickly to respond to opportunities and challenges in your market
- XM Platform
  Meet the operating system for experience management
  - Free Account
  - Watch Demo
- Teams
  - For Digital
  - For Customer Care
  - For Human Resources
  - For Researchers
  - All Teams
- Industries
  - Healthcare
  - Education
  - Financial Services
  - Government
  - All Industries
- Popular Use Cases
  - Customer Experience
  - Employee Experience
  - Employee Exit Interviews
  - Net Promoter Score
  - Voice of Customer
- - Free Account
  - Watch Demo
- Customer
  - Customer Success Hub
  - Product Documentation
  - Training & Certification
  - Community
  - XM Institute
- Learn
  - Popular Resources
  - Customer Stories
  - Blog
  - XM Knowledge Base
- Company
  - About Us
  - Careers
  - Partnerships
  - Marketplace
  - X4 Summit
    The annual gathering of the experience leaders at the world’s iconic brands building breakthrough business results.
- - Free Account
  - Watch Demo
PRICING
LOGIN
SUPPORT

< View all Sessions

The digital playbook
How digital and ecommerce leaders are responding in times of crisis

Session airs June 3, 2020 | 12:00 AM GMT

This webinar will begin soon

Register for access

First Name *

Last Name *

Company *

Job Title *

Business Email *

Phone Number *

Country *

SESSION 2 | ADOBE

Adobe: Interview with Chief Creative Director - Adjusting to a new normal

Steve Gustavson Adobe

Hear from Adobe’s Chief Creative Director on how the company pivoted in the face of an precedented crisis, transforming a 20,000-person live event in Las Vegas to a 100% virtual summit.

Click to share

Up Next

Get instant access

Register for access

Adobe: Interview with Chief Creative Director - Adjusting to a new normal

Ecommerce in a crisis

Delivery Hero: Interview with Global Director of CX: Ecommerce in a crisis

Digital CX in B2B

MRM: interview with VP of Marketing: Digital CX in B2B

Doubling Down on Digital CX

Doubling Down on Digital CX