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JULY 27 // 2PM BST / 3PM CEST

How to lead through uncertainty

A free digital event with the XM Institute and EY

A free digital event with the XM Institute and EY

Register now

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You have access!

Join us here on July 27 for practical guidance on navigating uncertain times.

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By submitting this form, you agree to receive marketing information from Qualtrics as set out in our Terms of Service & Privacy Statement. You may unsubscribe at any time.
By providing this information, you agree that we may process your personal data in accordance with our Privacy Statement
By submitting I agree to Qualtrics' Terms of Service & Privacy Statement

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You have access!

You can now watch all of the XM Talks event content on-demand. Please scroll down to view the sessions.

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Register now

By submitting this form, you agree to receive marketing information from Qualtrics as set out in our Terms of Service & Privacy Statement. You may unsubscribe at any time.
By providing this information, you agree that we may process your personal data in accordance with our Privacy Statement
By submitting I agree to Qualtrics' Terms of Service & Privacy Statement

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Event resources

eBook

eBook

The XM playbook for leading through uncertainty

DOWNLOAD NOW
eBook

eBook

Making the case for CX in times of uncertainty

WATCH NOW
eBook

eBook

Employee Experience in times of uncertainty

DOWNLOAD NOW

Event resources

eBook

eBook

The XM playbook for leading through uncertainty

DOWNLOAD NOW
eBook

eBook

Making the case for CX in times of uncertainty

WATCH NOW
eBook

eBook

Employee Experience in times of uncertainty

DOWNLOAD NOW

Practical guidance
for navigating
uncertain times

  • How to identify and quickly respond to evolving customer and employee needs
  • The essential ingredients needed to forge deeper relationships and ensure customers and employees choose you in uncertain times
  • Tips from leading organizations on how to use experience management (XM) to become more agile

Speakers

Bruce Temkin

Bruce Temkin

Head of XM Institute

Qualtrics

Kim Billeter

Kim Billeter

Americas People Advisory
Services Leader

EY

Ben Granger

Ben Granger

Head of EX Advisory Services

Qualtrics

Lineup

Opening

Qualtrics

Three essential ingredients for navigating uncertain times

Bruce Temkin, Qualtrics

Insights for surviving and thriving in the next downturn

Kim Billeter, EY

Frequently asked questions

XM Talks How to lead through uncertainty is a broadcasted virtual event on July 27. In this period of uncertainty, understanding the evolving needs and wants of your communities is more important than ever. The companies that act with empathy are the ones that will forge deep connections with those they serve and come out of the current climate stronger than before.
XM Talks will be 30 min.
Yes. If you're registered for the event, you'll be able to come back and watch it again on demandhere.After the event, we'll also email you a link so that you can rewatch, share with your network, and keep learning.
To bring the XM Talks event to our global audience, we're hosting three sessions across different time zones. If you'd prefer to tune in to a different session from the one listed above, please use the links below to register for your preferred time zone:
APAC | July 27 at 2PM AEST / 12PM SGT Register now
AMR | July 27 at 9AM PT Register now
The content for the XM Talks event will be in English, with subtitles available for the following languages:
+ English
+ Portuguese
+ Spanish
+ Japanese
+ German
+ French
+ Dutch
+ Italian
+ Korean
+ Chinese
+ Thai
+ Arabic