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CX SOLUTION FOR SMEs

Start collecting customer feedback today

Launch a customer feedback program in days, with an intuitive, self-service tool that makes it easy to customise surveys, share them with customers, and set up integrations with your existing tools.

Incorporating feedback into your business has never been easier

Short, intuitive surveys

Ask up to 12 questions per survey and customise them to match your brand using the Delighted interface.

AI-driven reporting

Monitor trends in your feedback with pre-built reports and AI-powered text analysis.

One-click integrations

Integrate feedback into the tools you love: Segment, Webhooks, Shopify, Zapier, Slack, and dozens more.

Set up your survey in minutes

Do it all yourself, no design or development resources necessary.

  • Customize user-friendly 2-question surveys (NPS, CSAT, CES, 5-star, Thumbs, Smileys) in 37 languages
  • Add up to 10 custom follow-up questions
  • Send via email, SMS, URL link, in-app, kiosk, and web
  • Share feedback with stakeholders in real-time with alerts and integrations
Image of customisation with logo and colours within a satisfaction survey

Customer insights at a glance

Automatically surface customer insights with AI-powered text analysis and presentation-ready reports.

  • Intuitive role-based dashboard for tracking feedback in real-time
  • AI-powered text analysis automatically recognises trending topics in your feedback, such as pricing, quality, ease of use, and more
  • Pre-built reports help you summarise and segment feedback, no spreadsheets required

Take action to improve customer loyalty

Loop every department in to make improvements and celebrate success, from sales to customer service.

  • Alert teammates to the latest feedback that requires their attention
  • Customise a survey thank you message and ask your biggest fans to spread the word
  • Route negative feedback directly to support teams with integrations into popular CRMs and ticketing systems
  • Publish customer feedback testimonials on your website
Delighted solution connects with other apps including Slack and Salesforce

Start collecting and analysing customer feedback today for free in the Delighted platform

The world’s best brands turn to Qualtrics to deliver breakthrough customer experiences

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