CX SOLUTION FOR SMEs
Start collecting customer feedback today
Launch a customer feedback program in days, with an intuitive, self-service tool that makes it easy to customise surveys, share them with customers, and set up integrations with your existing tools.
Incorporating feedback into your business has never been easier
Short, intuitive surveys
Ask up to 12 questions per survey and customise them to match your brand using the Delighted interface.
Monitor trends in your feedback with pre-built reports and AI-powered text analysis.
Integrate feedback into the tools you love: Segment, Webhooks, Shopify, Zapier, Slack, and dozens more.
Set up your survey in minutes
Do it all yourself, no design or development resources necessary.
- Customize user-friendly 2-question surveys (NPS, CSAT, CES, 5-star, Thumbs, Smileys) in 37 languages
- Add up to 10 custom follow-up questions
- Send via email, SMS, URL link, in-app, kiosk, and web
- Share feedback with stakeholders in real-time with alerts and integrations
Customer insights at a glance
Automatically surface customer insights with AI-powered text analysis and presentation-ready reports.
- Intuitive role-based dashboard for tracking feedback in real-time
- AI-powered text analysis automatically recognises trending topics in your feedback, such as pricing, quality, ease of use, and more
- Pre-built reports help you summarise and segment feedback, no spreadsheets required
Take action to improve customer loyalty
Loop every department in to make improvements and celebrate success, from sales to customer service.
- Alert teammates to the latest feedback that requires their attention
- Customise a survey thank you message and ask your biggest fans to spread the word
- Route negative feedback directly to support teams with integrations into popular CRMs and ticketing systems
- Publish customer feedback testimonials on your website