Employee Pulse | Qualtrics

UK EMPLOYEE PULSE

UK Employee Pulse

We asked 2,365 full time workers in the UK to give their views on everything from their job satisfaction to the different factors that drive engagement at work. The results paint a picture of employee engagement across the UK and show how people's views differ between regions, age, gender and what sectors they work in.

Section 1

UK's overall NPS

Question 1.1

The UK’s overall employee Net Promoter Score (eNPS) is:

Section 2

Where are the UK’s most satisfied workers?

Question 2.1

Where are the UK’s most satisfied workers?

SCOTLAND 65% NE ENGLAND 68% NORTHERN IRELAND 63% WALES 68% NW ENGLAND 70% MIDLANDS 63% SE ENGLAND 67% LONDON 65% SW ENGLAND 67%

Question 2.2

Which industries have the most satisfied workers?

75%

60%

Travel
& Leisure

73%


IT & Tech

69%

Media &
Advertising

69%


Retail

68%


Manufacturing

67%

Professional Services

67%

Public
Sector

66%

Question 2.3

Which industries have the least satisfied workers?

25%

10%

Media &
Advertising

23%


Manufacturing

23%


Finance

23%


Retail

21%


IT & Tech

20%

Professional Services

19%

Travel
& Leisure

15%

Question 2.4

Are men or women happier in their jobs?

Question 2.5

Does age matter when it comes to job satisfaction?

25-34 is the 'golden age' for happy workers

Job satisfaction peaks at 25-34 years old in the UK. 69% of people in this age group said they were 'slightly satisfied' or above—more than any other age group.

Question 2.6

When is the happiest time in a job?

Workers are most satisfied in their first year at an organisation

Workers are most satisfied in their first year of employment—56% of people in the first year at their employer say they are moderately or extremely satisfied compared to 46% of people who have been in their job for a year or more.

Question 2.7

Who are a company’s biggest advocates?

Question 2.8

Which sectors are most at risk of staff leaving?

Media and advertising companies are likely to have the hardest job to hold on to their staff—just 54% of people say they can see themselves working at their current organisation in 2 years’ time.


While the public sector has the highest number of dissatisfied workers, it’s also most likely to hold onto its staff with 68% saying they see themselves working at the same organisation in 2 years’ time.

Question 2.9

What drives job satisfaction?

We asked people to tell us how satisfied they were with various aspects of their work life. With key driver analysis we can see exactly which ones have an impact on their job satisfaction.

Our results show if organisations addressed issues around management and career development, they would do more to impact job satisfaction than if they looked at factors like pay and flexible working.

Question 2.10

What’s causing workers to be unhappy?

Section 3

How to motivate Britain’s workforce?

Question 3.1

Who are the UK’s most motivated workers?

Question 3.2

Which sectors have the most motivated staff?

50%

30%


Manufacturing

45%

Travel
& Leisure

44%


Finance

43%


IT & Tech

41%


Public Sector

39%


Retail

37%

Media &
Advertising

34%

Question 3.3

Which sectors have the least motivated staff?

35%

20%


Public Sector

32%


Manufacturing

30%


Finance

27%

Travel
& Leisure

26%

Professional
Services

26%


IT & Tech

25%

Media &
Advertising

21%

Section 4

Job security in the UK

Question 4.1

Job security in the UK

On a scale of 1–10 with 10 being ‘very secure’ and 1 being ‘not at all secure’, the UK’s workforce rated their current job security as:

Question 4.2

What are the most and least secure sectors?

Question 4.3

How does job security compare by region?

SCOTLAND 7.46 NE ENGLAND 7.00 NORTHERN IRELAND 7.57 WALES 7.33 NW ENGLAND 7.56 MIDLANDS 7.30 LONDON 6.87 SW ENGLAND 7.19 SE ENGLAND 7.04

Employee
Experience

The HR Imperative

Turn your staff from employees to advocates with our free guide to employee experience.

Explore how you can optimise the experience by collecting and acting on feedback across the employee lifecycle with this free guide from Qualtrics’ experts Sarah Marrs and Benjamin Granger.

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What is eNPS?

Employee Net Promoter Score (eNPS) is a measure of employee engagement. It’s based on the industry standard NPS measure of customer satisfaction and asks employees how likely they are to recommend where they work to a friend or family member.t Answers are broken down between detractors (scoring 0-6), passives (7 and 8) and promoters and the final score - which can range from -100 to +100 - is worked out by subtracting the % of detractors from the % of promoters.

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What is key driver analysis?

Key driver analysis is a calculation that assesses the potential impact of a number of different factors on a particular metric - in this case, workers’ eNPS scores. It allows employers to quickly and easily identify the areas where they can have the greatest impact, so they can focus their efforts where it will be most effective.

See how you can identify the key drivers of engagement in your organisation. Book a free demo with our experts

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