XM Knowledge Base
Reimagining human experiences with AI
Explore how organisations can form deeper human connections – augmented by AI.
As organisations strive to make every step count and every dollar go further, join us as we explore new ways to create differentiated, omnichannel customer experiences, unleash productivity from increasingly disengaged employees, or scale up research to deliver faster insights.
Adam Cheyer AI pioneer, creator of Siri and Samsung Bixby, VP of AI Experience, Airbnb
The Future of AI: Impacts on customers, employees and your business
Adam Cheyer AI pioneer, creator of Siri and Samsung Bixby, VP of AI Experience, Airbnb
The last five years have seen breakthroughs in Artificial Intelligence (AI) at an unprecedented rate, with a host of new systems and applications emerging that go far beyond what was possible only a decade ago.
Prepare your business for the continuing AI revolution and think of new ways to utilise AI for enhanced customer and employee experiences. AI brings a host of benefits including increased productivity, faster decision making and the ability to consolidate and highlight data.
In this session, Adam Cheyer will discuss how businesses can augment their existing CX and EX – making these experiences richer, faster and more efficient. Businesses can embrace AI and take your customers on the journey to overcome hesitancy, trust and ethics with AI – to ensure AI is embraced, adopted and used successfully.
Lisa Khatri Head of CX Solution Strategy, APJ | Qualtrics
AI-powered customer experiences with a human touch
Lisa Khatri Head of CX Solution Strategy, APJ | Qualtrics
Our 2024 Consumer Trends Report further validated that legacy listening programs alone are no longer enough and businesses struggle to balance digital and human interactions. This session will outline an actionable roadmap to leverage emerging technologies – like AI – to deliver bottom line impact in 2024.
Dr Cecelia Herbert Principal XM Catalyst | Qualtrics - XM Institute
Unlocking employee productivity in 2024
Dr Cecelia Herbert Principal XM Catalyst | Qualtrics - XM Institute
Our 2024 Employee Experience Trends Report further validated the growing gulf between employee expectations and the productivity imperative. This session will outline an actionable roadmap to leverage emerging technologies - like AI - to drive engagement, empower leaders and unleash productivity in 2024.
Ken Choi Head of Strategy & Insights Solutions, APJ | Qualtrics
AI-fueled innovation takes research to new heights
Ken Choi Head of Strategy & Insights Solutions, APJ | Qualtrics
Our 2024 Strategy & Research Trends Report further validated the use of AI amongst researchers to analyse multi-source, ever larger amounts of data. We’ll outline an actionable roadmap to use emerging technologies - like AI and digital qualitative methods - to speed up, scale up, and drive greater ROI through your research in 2024.