XM Knowledge Base
Creating a Data-Driven World-Class Call Center Experience with Blue Cross Blue Shield Kansas City
August 22, 2024 MST | 1 Hour
Join us for an exclusive webinar co-hosted by Qualtrics and Blue Cross Blue Shield Kansas City, where we delve into the strategies and insights that have propelled a world-class call center experience.
Discover firsthand how Blue Shield KC transformed customer service into an exceptional experience through innovative practices and relentless dedication to excellence.
In this webinar, you'll gain valuable knowledge on
- How we've structured our call center operations to prioritize customer satisfaction and operational efficiency
- The cutting-edge technologies and tools that have optimized our call handling processes and enhanced service delivery
- Our approach to continuous training and skill development that empowers our agents to deliver consistent, high-quality service
- Our quality assurance frameworks that ensure every interaction meets the highest standards of professionalism and effectiveness
- The key metrics and benchmarks we use to measure success and drive continuous improvement
Webinar_
Creating a Data-Driven World-Class Call Center Experience with Blue Cross Blue Shield Kansas City
August 22, 2024 MST | 1 Hour
Featuring
Sarah Gilstrap
Director of Healthcare Experience Strategy
Sarah is a healthcare leader and advisor for patient and employee experience programs in healthcare organizations. She develops and implements modern experience management programs and operations in healthcare organizations.
Sarah is a healthcare leader and advisor for patient and employee experience programs in healthcare organizations. She develops and implements modern experience management programs and operations in healthcare organizations.
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