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Brian Stucki

Author Bio

A longtime CX industry expert, Brian Stucki joined Qualtrics in 2015. Previously, as head of global customer success, Stucki led the company’s recurring business across all product lines and partnered closely with Qualtrics’ largest customers. Stucki also brings in-depth experience building and leading Qualtrics’ technology delivery and services teams. Prior to Qualtrics, he was a management consultant at Bain & Company overseeing CX engagements for various global and Fortune 500 clients. Stucki holds an MBA from Duke University.

Articles attributed to Brian Stucki

New study finds 3 top priorities for CX leaders

Originally published on Forbes.com Since the pandemic began, Net Promoter Scores have collapsed across all 20 industries benchmarked by the XM Institute. As consumer behavior zigzags in response to...

By Brian Stucki

Featured Posts

Global consumer trends to watch out for in 2024

AI-powered transformation, economic uncertainty, changing consumer behavior - there's a lot to unpack as organizations plan for 2024. Our Global Consumer Trends Report sheds light on the top consumer ...

By Moira Dorsey

The 4 market research trends redefining insights in 2024

3,000+ researchers. 14 countries. And 4 key market research trends shaping the new year. Welcome to the 2024 research trends: The year AI-fueled innovation takes research to new heights. Market res...

By Ali Henriques

The 5 employee experience trends redefining work in 2024

37,000 employees. 32 countries. 28 industries. And 5 workplace-defining trends. Say hello to the 2024 employee experience trends. In 2024, the world of work is changing yet again — but rather tha...

By Antonio Pangallo

Celebrating the customer frontlines for CX Day 2023

October 3 marks CX Day, an annual celebration by the Customer Experience Professionals Association (CXPA) of customer experience (CX) and the people that work day-in, day-out to create positive relati...