XM Knowledge Base
Crafting Holistic Student Experiences: Maturity Models and Journey Mapping
Thu, Jul 18 | 10:00 am PST | 1 Hour
Schools and students often view “success” through very different lenses. While academic leaders tend to focus heavily on graduation rates or school rankings, students typically take a more holistic view of their whole experience: Course quality, campus culture, and the social scene, to name a few. That gap in perception is holding institutions back from adapting to evolving student expectations.
Savvy institutions are taking a page from the business world’s playbook and using technology to put “customer experience” (CX) at the center of all they do. With a CX maturity model, you can get a clearer picture of where your institution stands today, and set it on a path to meet students’ ever-changing needs.
Join this webinar to learn
- CX maturity models: What it is and why it’s important
- Five stages of maturity
- Demonstrating value
- Assessing your CX program
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Crafting Holistic Student Experiences: Maturity Models and Journey Mapping
Thu, Jul 18 | 10:00 am PST | 1 Hour
Featuring
Dan Wheatley
Principal Solution Engineer
Dan Wheatley, a Principal Solution Engineer at Qualtrics, has over a decade of experience in experience management and SaaS solutions, collaborating with clients to design innovative strategies and scalable solutions.
Dan Wheatley, a Principal Solution Engineer at Qualtrics, has over a decade of experience in experience management and SaaS solutions, collaborating with clients to design innovative strategies and scalable solutions.
Joshua Sine
Vice President of Education Strategy
Joshua Sine, Vice President of Education Strategy at Qualtrics, leads initiatives to improve educational experiences using innovative technology and data-driven insights. With 15 years of experience, he combines academic understanding with planning.
Joshua Sine, Vice President of Education Strategy at Qualtrics, leads initiatives to improve educational experiences using innovative technology and data-driven insights. With 15 years of experience, he combines academic understanding with planning.
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