At this executive event, you’ll:
Learn from CX legend Bruce Temkin - founder of the Qualtrics XM Institute - on how to operationalise experience management
Discover the lessons behind Disney magic with their session on leadership and organisational culture
Meet other executives and discover how the world’s leading brands are delivering superior experiences
See experience management in action with a tour of Disneyland Paris
Take part in workshops led by Bruce that bring the theory behind XM to life
Explore the new technology that empowers your people to deliver fantastic experiences
And if you’d like to experience the Disney magic yourself, you can join us on 6 November for dinner and fireworks in the park. You’ll also get a complimentary stay in the Disneyland Paris park hotel.
Wednesday 6 November (Optional).
Dinner and fireworks, stay onsite at a Disneyland hotel
Thursday 7 November
8:30am - 4:30pm
Bruce Temkin will break down the 3 elements of the XM Operating Framework: Competencies, Culture and Technology. Plus, you’ll get a chance to tour Disneyland Paris and see experience management in action.
About the Qualtrics XM Institute
In 2018, the Temkin Group joined Qualtrics to create the Qualtrics XM Institute, the go-to resource for leading a successful XM program. The XM Institute produces and curates compelling content and training that both inspires business leaders with experience management possibilities and helps them drive value from their programs.
About the Disney Institute
For over 30 years, Disney Institute has helped business professionals learn the Disney approach to customer experience – rooted in time-tested business insights on leadership, employee engagement and quality service that create a culture of excellence at Walt Disney parks and resorts. Whether it’s individuals, teams or entire organisations, Disney Institute helps professionals around the world apply these business insights to improve their own customer experiences. Disney Institute offers ongoing professional development courses, annual Customer Experience Summits, private engagements for meeting and convention groups and advisory services for entire organisations.