For a CX or Voice of Customer (VoC) program to deliver results, you need to have the right set-up from the technology right through to buy-in across the organisation.
Whether you’re looking to super-charge your existing program or just getting started with one, our VoC Self-Assessment Checklist will help you identify:
- How ready you are to build a customer experience program
- Your organisation’s strengths and weaknesses
- Simple steps you can take right now to develop better relationships with your customers