Webinar Contact Centre Leonie On-demand | Qualtrics

XM Talks

Contact centres: Building resilience in response to unplanned surges

In this quickfire 7-minute XM Talk, Léonie Brown will break down how an organisation can overcome new contact centre challenges and build a resilient workforce that can thrive in times of unprecedented demand.

  • Help your contact centre agents to continue delivering superior service
  • Recognise top performers and maximise knowledge sharing at speed
  • Measure and incentivise agents during surges and in a post-Covid-19 world



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